Returns & Refund Policy
At Oweiu Shop, customer satisfaction is important to us. If you receive a damaged, defective, or wrong item, we are here to help.
Eligible Returns
- Wrong item delivered
- Damaged product
- Defective item
- Item significantly different from description
Return Period
Returns must be requested within 3 days after delivery.
Non-Returnable Items
- Used products
- Opened cosmetics or beauty items
- Items damaged after delivery by the customer
- Products without original packaging
Refund Options
- Product replacement
- Store credit
- Mobile Money refund
Need Help?
Contact our support team for return assistance.
WhatsApp: +256759997376
Email: support@kabaleonline.com